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Booking an appointment

Appointments can be booked over the phone, in person at our surgery or via our online appointment system...

We want to make it as easy as possible to book an appointment with us so we don’t employ limited times when you can call us. If we are open, you can call on 01472 344 608.

You can book an appointment with our GP or nursing staff. Many procedures such as taking blood tests, removing stitches, cervical smear tests or having your ears syringed, can be carried out by a nurse so you do not need to see the GP. If unsure, please ask reception staff when you call to make an appointment or for more information the type of conditions and treatments our medical team can deal with click here 

Appointment Triage System

We operate a Triage service for our appointments. When you call for an appointment the receptionist will take a contact information, ask for some information about your appointment request and either book yourself in with the relevant Professionals for Example, Practice Nurse, Advanced Nurse Practitioner or HealthCare Assistant or if they feel you need to see a Doctor then a call back with the Doctor will be booked.. The Doctor will call you back and make appropriate arrangements for you. For some patients, the Doctor may be able to deal with your problem over the phone, which will save you having to come in for an appointment. If the Doctor feels you need to come in, they will arrange an appointment.

Online Appointments

Once you have registered with our online service you can also book appointments with any of our medical team through our online booking system.

If you would like to register for this service find out more here or speak to our reception staff when you next visit us.

Home Visits

If you are housebound or too ill to come into the surgery you can request a home visit. The GP will only visit your home if they feel that your medical condition requires it and will also decide how urgently a visit is needed.

Appointment Cancellations

If you are not able to keep your appointment, please let us know as soon as possible that you are unable to attend. Wasted appointments cause delays for other patients and result in longer waiting times for all. Patients who continue to fail to attend appointments without notifying us could be removed from the practice list.

If you use our online booking system, you can cancel appointments through this service.

What to do if you need medical advice out of hours?

If you need to speak to someone outside of our opening hours at a weekend, evening or Bank Holiday and you feel it cannot wait until we are next open you can call the Single Point of Access (SPA for short) telephone number on 01472 256 256 at any time 24/7.

SPA is your single point into the wide range of wellbeing support that North East Lincolnshire has to offer; from Out of Hours GPs and Mental Health services to wellbeing advice and social work support. For immediate, life threatening emergencies please call 999.